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API Documentation

Important: API Access for VR2 Users

This page is for VerticalResponse Classic (VRC) API access only.If you are a VR2 user and sign in at vr2.verticalresponse.com, do not use this form or the API instructions on this page.To request API access for VR2:

  1. Go to the VerticalResponse Support request form: https://support.verticalresponse.com/hc/en-us/requests/new
  2. Select “API Access” as the request type.
  3. Include the email address associated with your VerticalResponse account in the ticket.

VR2 API access must be requested through VerticalResponse Support. The API information on this page applies only to the legacy VerticalResponse Classic (VRC) platform.

VerticalResponse Classic Users: Start Here

The VerticalResponse API Guide

The VerticalResponse API Guide is your complete resource for getting started using our API. It contains detailed, high-level instructions with relevant links back to the API documentation covering the most common use cases. This is the essential reference you need to make your integration a success!

Download the VerticalResponse API Guide [PDF]

Getting Access to the API

VerticalResponse Classic (VRC) accounts only. If you’re on VR2, don’t use this form — see the note above instead.

If you would like to have the API enabled on a standard VerticalResponse account, click here to fill out and submit the request form.

If you’re interested in our Partner Program, which allows you to create and manage subaccounts in addition to several other features, take a look at our VR For Developers program.

If you’re already a partner and would like the API enabled for your account, please contact your Partner Success Manager.

WSDL Documents and Endpoints

Our SOAP-based API uses two standard WSDL documents to describe the available methods, types and functionality that are available to you on VerticalResponse Classic (VRC). 

If you are a customer with a standard VerticalResponse Classic (VRC) account with no need for subaccounts, you will use the Enterprise API:

Enterprise API WSDL VerticalResponse Classic (VRC)
Endpoint: https://api.verticalresponse.com/wsdl/1.0/VRAPI.wsdl

If you are a VerticalResponse partner who needs access to your subaccounts, you will use the Partner API:

Partner API WSDL VerticalResponse Classic (VRC)
Endpoint: https://api.verticalresponse.com/partner-wsdl/1.0/VRAPI.wsdl